Delivery & Returns

All of our deliveries are sent using Royal Mail “Signed For” services and will require a signature.  Please note that weekends and bank holidays are not counted as working days.

Our delivery charges for mainland UK addresses are:

Standard Delivery £4.95 for parcels of up to 1kg (max. size 45cm x 35cm x 16cm) will be sent 1st class signed for. Anything larger than (size 45cm x 35cm x 16cm) or heavier than 1kg will be sent 2nd Class signed for.

We offer FREE delivery on orders over £50.

We aim to process orders the same day if ordered before 3 p.m, although at busy times we may take slightly longer. If you need your order urgently just let us know and we will try our best to accommodate.

 

RETURNS

We hope you are happy with your purchases from Perfect English, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Please return to: Perfect English Returns. The Cavendish Arms, Cavendish Street, Cartmel, Cumbria, LA11 6QA

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.

If you have any questions please contact us: via our contact page, email us : donna@perfectenglishshop.co.uk or call us on 015395 35911.